Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our Service, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation The words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service.

  • Application refers to the MamaApp mobile app.

  • Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to MamaApp General Trading L.L.C, Dubai, UAE.

  • Cookies are small files placed on Your device by a website.

  • Country refers to: United Arab Emirates

  • Device means any device that can access the Service such as a computer or mobile device.

  • Personal Data means any information relating to an identified or identifiable individual.

  • Service refers to the Website and the Application.

  • Service Provider means any third-party that processes data on behalf of the Company.

  • Usage Data refers to data collected automatically from using the Service.

  • Website refers to our Dubai-specific website: https://ae.mamaapp.co

  • You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data While using Our Service, We may ask You to provide certain information that can be used to contact or identify You, including:

  • First and Last name

  • Email address

  • Phone number

  • Address (including State, Province, City, and ZIP/Postal Code)

Usage Data Usage Data is collected automatically and may include:

  • IP address

  • Browser and device type

  • Pages visited and time spent

  • Unique device identifiers

Information from Third-Party Social Media Services You may have the option to log in using Google, Facebook, or other third-party services. If You do, We may collect Personal Data associated with those accounts.

Tracking Technologies and Cookies We use Cookies and similar technologies such as beacons and scripts to improve our Service. You can choose to refuse Cookies in your browser settings.

Use of Your Personal Data We may use Personal Data for the following purposes:

  • To provide and maintain our Service

  • To manage Your Account

  • To process Your orders and payments

  • To contact You with updates or offers

  • To respond to Your inquiries and requests

  • To detect and prevent fraud

  • To improve our products and services

Payment Processing Payments on our platform are securely processed by trusted third-party providers, such as MyFatoorah, Stripe, or others we may add or remove as needed. We do not store or have access to Your full card details.

Sharing Your Personal Data We may share Your data with:

  • Service Providers, including Shopify (our platform provider), MyFatoorah, Stripe, or other payment gateways

  • Affiliates and Business Partners, for business-related purposes

  • Legal Authorities, where required by law

Retention of Your Personal Data We retain Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with legal obligations.

Transfer of Your Personal Data Your data may be processed outside of the UAE, depending on the location of our third-party service providers. We take reasonable steps to ensure data is treated securely.

Security of Your Personal Data We use administrative, technical, and physical safeguards to protect Your data. However, no system is 100% secure, and We cannot guarantee absolute security.

Your Rights Depending on your jurisdiction, You may have the right to:

  • Access, update or delete Your Personal Data

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at email@mamaapp.co.

Children's Privacy Our Service does not knowingly collect information from children under the age of 13.

Links to Other Websites Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify You of any changes by posting the new policy on this page.

Contact Us If you have any questions, you can contact us: