User Terms and Conditions

Interpretation The words where the first letter is capitalized have meanings defined in the following sections. These definitions will apply equally whether the terms appear in singular or plural form.

Definitions For the purposes of these Terms and Conditions:

  • Application refers to the software program provided by the Company, named MamaApp, which can be downloaded onto your electronic device.

  • Application Store refers to the digital distribution services operated by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store), where the Application can be downloaded.

  • Affiliate refers to an entity that controls, is controlled by, or is under common control with a party. "Control" means owning 50% or more of the shares or equity entitled to vote for the election of directors.

  • Account means a unique account created for you to access certain features or parts of the Service.

  • Country refers to the United Arab Emirates (UAE).

  • Company (referred to as "the Company", "We", "Us", or "Our") refers to MamaApp General Trading L.L.C, based in Dubai, UAE.

  • Device refers to any device that can access the Service, such as a computer, mobile phone, or tablet.

  • Feedback means any suggestions, feedback, or innovations sent by you regarding the features, attributes, or performance of the Service.

  • Goods refers to the items made available for purchase on the Service.

  • Orders means a request by you to purchase Goods through the Service.

  • Promotions refers to contests, sweepstakes, or other promotional activities offered through the Service.

  • Service refers to the Application, the Website, or both.

  • Terms and Conditions (referred to as "Terms") means these Terms and Conditions that form the entire agreement between you and the Company for using the Service.

  • Third-Party Social Media Service means any services or content, including data, products, or services, provided by a third-party that may be available or displayed through the Service.

  • Website refers to the official website of MamaApp, accessible via www.mamaapp.co.

  • You refers to the individual or entity accessing or using the Service.

Acknowledgment By accessing or using the Service, you agree to comply with these Terms and Conditions. Your use of the Service is conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of these Terms, you may not use the Service. You must be over 18 years of age to use the Service. The Company does not permit anyone under 18 to use the Service.

Your access and use of the Service are also subject to your acceptance of our Privacy Policy, which describes how we collect, use, and protect your personal information.

Placing Orders for Goods When placing an Order, you confirm that you are legally able to enter into binding contracts.

Your Information To place an Order, you may be required to provide personal details such as your name, email, phone number, credit card number, shipping address, and billing information. By providing such information, you authorize the Company to share it with payment processors for order completion.

Order Cancellation The Company reserves the right to cancel or refuse an Order for reasons including but not limited to:

  • Goods availability

  • Errors in pricing or descriptions

  • Fraud or unauthorized transactions

Your Cancellation Rights You may return Goods as per our Returns Policy, which forms part of these Terms. Goods must be returned in the same condition as when you received them. Damaged or used items, or those without packaging, will not be refunded.

Availability, Errors, and Inaccuracies We strive to ensure that the Goods on our Service are accurately priced and described. However, prices and descriptions may be incorrect, and Goods may be unavailable. We reserve the right to correct such errors and update the Service.

Pricing Policy Prices are subject to change before an Order is confirmed. If changes affect your Order after confirmation, you have the right to cancel.

Payments Payments can be made via various methods, including Visa, MasterCard, and online payment platforms (e.g., MyFatoorah). Payment card transactions are subject to authorization by your card issuer.

Promotions Promotions may have separate rules from these Terms. If you participate in a Promotion, please review the relevant rules.

User Accounts By creating an account, you agree to provide accurate and complete information. You are responsible for keeping your password secure and for all activities that occur under your account.

Intellectual Property The Service and its content, including trademarks and logos, are the exclusive property of the Company or its licensors and are protected by applicable laws.

Your Feedback to Us Any feedback you provide will be the exclusive property of the Company, and you grant us a perpetual, royalty-free license to use such feedback.

Links to Other Websites The Service may contain links to third-party websites. The Company does not control or take responsibility for these external sites and encourages you to review their terms and conditions.

Termination We may suspend or terminate your access to the Service without notice if you breach these Terms. You may terminate your account at any time by ceasing to use the Service.

Limitation of Liability The Company’s liability, if any, is limited to the amount you paid for Goods through the Service. The Company will not be responsible for any indirect or consequential damages.

"AS IS" and "AS AVAILABLE" Disclaimer The Service is provided "as is," without warranty of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or meet your expectations.

Governing Law These Terms are governed by the laws of the UAE. Disputes will be subject to the jurisdiction of UAE courts.

Disputes Resolution If you have a dispute with the Service, you agree to contact the Company first to resolve the issue informally.

Severability If any part of these Terms is held to be unenforceable, the remaining provisions will continue in full effect.

Waiver Failure to enforce any right under these Terms does not waive future enforcement of that right.

Translation Interpretation If these Terms are translated, the original English text will prevail in case of a dispute.

Changes to These Terms The Company reserves the right to update or modify these Terms at any time. Material changes will be communicated at least 30 days prior to their effective date.